OOPS I FORGOT MY PASSWORD?
Firstly, try and use your EMAIL as your password. Didn't work? Click here to reset your password.
Make sure you COPY and PASTE the new password in as it is a tricky. Then change it to something you will remember or back to your email.
It's still not working? Call us 03 5555 663 .
DO YOU ACCEPT RETURNS?
You can return your item(s) for a store credit. We have a 30 day return period. Please see our full RETURNS POLICY HERE.
Your return form is on the back of your invoice.
HOW QUICKLY WILL I GET MY ORDER?
Quickly! We work hard every day to send out on the day or day after depending on garment location (Monday to Friday)
We send all NZ orders on overnight delivery however we can not guarantee this. Please add a day for rural delivery.
Australian orders are sent via Express DHL on a 2-5 working day service.
Keep an eye out for your Shipping confirmation email with your tracking details on it. Please check your junk if you have not got it.
We use couriers, which have a traceable service. They require a signature. If you want your garments left somewhere specific (behind the pot plant on the porch) please put this in the comments. If you request no signature required or if you have a PTL (permission to leave) on the property this overrides our signature required. Please contact your courier to change this, as it is delivered at your own risk.
Please see our full Shipping Policy Here
HOW CAN I PAY FOR MY ORDER?
We accept VISA / Mastercard credit card payments and Afterpay. You can also pay with a Gift Voucher or Store Credit at the Checkout in the Payment section.
DON'T WANT TO BUY ONLINE?
No worries, just give us a holla. 03 5555 663 and we can do a phone order.
HOW DO I ENTER A COUPON CODE?
All valid coupon codes need to be keyed into the "Coupon Code” field within the shopping cart or Checkout page.
HOW DO I KNOW IF IT WILL FIT?
In our garment descriptions we will usually provide the measurements for the Size 12. A size above or below would usually be 1cm less/more each side. If you are not the size 12 and need more clarification you can call the store it is in to measure it for you. Or otherwise we supply a general Size Guide for all labels which is located in the bottom Tab section under the garments. All sizing guides can be found HERE
WHAT DO I DO IF MY ORDER DOES NOT ARRIVE?
Please check your tracking email "It's on its way". If there has been no movement or looks like it is taking longer than usual please email us so we can launch an enquiry with the courier company.
CAN I CANCEL OR CHANGE MY ORDER?
This depends at what stage of your order is at. We will try our best to cancel or change your order as long as your order has not been dispatched or ready for shipping. We advise you to call us 03 5555 663 immediately to make any changes to avoid disappointment. You will receive a store credit if you choose to cancel your order.
HOW DO I RETURN AN ITEM?
Send your item(s) back with your return forms filled in (on the back of your invoice)
Hello Cyril Returns
200 Stafford St
Timaru 7910
Please refer to our returns policy HERE and your returns form
CAN I RETURN INSTORE?
Yes, of course you can! If you would prefer to exchange your online purchase instore for something else. You can do this - if the item is the same price or more. If it is less you receive a store credit for the difference.
CAN I EXCHANGE?
Yes for the same item in a different size! Please email us info@hellocyril.co.nz or call us on 03 5555 663 to check the size you are wanting to exchange it for is still available in stock and we can put one aside for you. Please ALSO fill in your returns form (on the back of your invoice). We also make an exception to exchange sizes in sale items with online purchases only. Please refer to our size guide but please be aware certain styles will vary in size due to the nature of fabric and style.
PURCHASED INSTORE - CAN I RETURN?
If you have purchased in store you have had the great opportunity to try your garment on and we do not offer refunds. We do offer a store credit for full price purchases within 14 days. Sale goods are final and no credits available. Your rights under this
returns policy are additional to the Consumer Guarantee Act 1993.
RECEIVED A FAULTY GARMENT?
Oh no! We are so sorry this slipped through our checks. Please get in touch with us so we can assess the fault. We will try and fix or replace the garment. If this is not possible we will issue a full refund.